海淘一族也不一定全是顺风顺水的，那么遇到问题，需要售后怎么办呢！
1
账号登录出现问题
My account is (账号邮箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.
我的账号是xxx，现在用我的密码无法登陆账号，能否帮我查看一下账号注册状态？谢谢。
2
催促网站发货
My order number is (订单号), which was placed on (订单日期). I kindly request you accelerate the processing. Thanks.
我的订单号是XXX，某月某日下单，请快一点发货谢谢。
3
要求发货合箱
My order number is (订单号), which was placed on (订单日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
我的订单号是XXX，某月某日下单。我想询问一下是否可以把我的订单都合在一起发货，不要分开发货，谢谢。
4
申请退货
My order number is (订单号), which was placed on (订单日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it Thanks.
我的订单号是XXX，某月某日下单。由于宝贝的颜色和我想的不一样，现在想退货。可否给我一个免费退货标签？谢谢。
5
追问快递号
My order number is (订单号), which was placed on (订单日期). Is it possible that I have the tracking number of it Thanks.
我的订单号是XXX，某月某日下单。可否告知快递追踪编号？谢谢。
6
要求退回差价
My order number is (订单号). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please Thanks.
我的订单号是XXX。我从你们网站买了这件商品没几天就发现宝贝降了8刀。你能不能给我补回差价，把钱打到原信用卡账号上呢？谢谢。
7
追问砍单原因
My order number is (订单号), which was placed on (订单日期). I found that you have cancelled it without notifying me. May I know the reason.
我的订单号是XXX，某月某日下单。我发现你们没有通知我，就把我的订单取消了，可否告知原因？
8
修改送货地址
My order number is (订单号), which was placed on (订单日期). Is there any chance I could change my shipping address The new address is XXX. Thanks.
我的订单号是XXX，某月某日下单。能否修改一下我的送货地址？我的新地址是XXX。谢谢。
售后相关词汇
online dispute 网上纠纷
negative comments/feedbacks 差评
rate this item 给宝贝评分
write a review 评价
change or cancel an order 修改或取消订单
track a package/parcel 追踪包裹
returns and refunds 退货、退款
replace or exchange items 换货
return a gift 退还礼品
check return status 查看退货状态
print return label 打上退货标签
prepare package 准备包裹
掌握了以上英语，相信上各大海淘网站，与客服反映问题都没有问题了！
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